SMS agent·Air conditioning·Climax
430 appointments booked by SMS in one season
Every inbound request gets an instant SMS reply. The agent qualifies the customer and books the appointment in the team's calendar.
Verified Project · Measured Figures
Appointments booked (June to September)
430
- Conversations
- 1,372
- Customer reply rate
- 74.8%
- Appointments / conversations
- 31.3%
- Appointments / customers who replied
- 41.9%
Note : June to September
01What we built
What we built
- Inbound lead qualification through instant SMS conversation
- Automatic booking in the team's calendar
- Complex requests handed off to a human
02How it works
How it works
Incoming inquiry
Instant SMS reply
Customer qualification
Appointment in the calendar
From inquiry to result
From inquiry to result
- Conversations1,372
- Appointments booked430
03Return on investment
Return on investment
430 appointments booked in 4 months without anyone answering texts by hand. Results keep improving: in September, more than one in two customers who replied ended up with an appointment.
Best month: September
- Appointments
- 187
- Reply rate
- 81.3%
- Appointments / conversations
- 43.7%
- Appointments / customers who replied
- 53.7%
| Measured Metric | Verified Result |
|---|---|
| Appointments booked (June to September) | 430 |
| Conversations | 1,372 |
| Customer reply rate | 74.8% |
| Appointments / conversations | 31.3% |
| Appointments / customers who replied | 41.9% |
| Appointments (Best month: September) | 187 |
| Reply rate (Best month: September) | 81.3% |
| Appointments / conversations (Best month: September) | 43.7% |
| Appointments / customers who replied (Best month: September) | 53.7% |
Passer à l'action
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